FAQ

1. Order related

Q: Can I place an order online?

A: Yes, you can place an order online through our website.

Q: How long will it take to receive the goods after placing an order?

A: We usually process your order within 1-3 working days, and the delivery time depends on your delivery address. There may be a slight delay during the holiday season.

Q: Is gift packaging supported?

A: Yes, we provide a variety of holiday gift packaging options, which you can choose at checkout.

2. Delivery and pickup

Q: What is the delivery method?

A: Currently we support express delivery, and remote areas require additional time.

Q: Can same-day delivery be arranged?

A: We support same-day delivery services in some cities. Please check whether your address meets the requirements at checkout.

3. Payment related

Q: What payment methods are supported?

A: We support multiple payment methods such as credit cards and savings cards.

4. Return and Exchange Policy

Q: Can the goods be returned or exchanged?

A: If the product is unopened and meets the return and exchange conditions, you can contact us within 14 days after receiving the goods to apply for a return or exchange.

Q: Which products cannot be returned or exchanged?

A: Promotional, food, customized products, and unsealed special holiday products cannot be returned or exchanged unless there are quality problems.

Q: What are the costs of return or exchange?

We will pay for return or exchange due to quality problems, and the cost of return or exchange due to non-quality problems (such as: not liking, not suitable) will be paid by the customer.

5. Customer Service and Help

Q: If I have other questions, how can I contact you?

A: You can contact us in the following ways:

Customer Service Hotline:

Online Customer Service: Visit our website and click "Contact Customer Service"

Email: iiff@gmail.com